Introduction
As the consultant of SNHU Pet supply company, there is a need to emphasize the importance of established functions and practices of management. They help to lower the business costs, are universally accepted by the members of staff, and align with the organizational culture and climate. Therefore, they assist the organization to achieve its objectives since the core values of the company will be observed at all times (Fitriasari, & Wulansari, 2020). However, in the scenario provided, the established functions and practices of the Pet supply limited have led to organizational conflicts due to unattained targets and staff complaints. The company staff are complaining of failure by the management to utilize their skills in task allocation, micro-management by their managers, and pressure in the workplace that results in stress. The managers are emphasizing the need to follow and adhere to the established procedures making them set tasks with strict timelines for delivery. The conflicts between the two categories of staff has led to reduced productivity and efficiency in the company’s operations due to a high level of deviation between the expected performance and the actual outcome.
The general management principles adopted by any organization should help the organization achieve the desired goals with ease. Therefore, the organizational management including Pet supply Company managers should aim to attain the set objectives at minimal costs, increase productivity and efficiency. Also, the management should create a harmonious working environment, establish discipline in the workplace, fair compensation of workers, advocate for workers training and career advancement, and provision of a safe working environment (Kumar, Duhan, & Haleem, 2020). The harmony in the working place will reduce conflicts due to established systems of airing grievances and conflict resolution. Further, the use of fair compensation will make the workers understand their expected performance level and the rewards expected due to their performance. The disciplinary mechanism will help instill respect for authority and organization culture leading to more harmony in the workplace. Through training, the workers get acquitted with new skills and knowledge to perform certain tasks efficiently.
The management of Pet Supply Company will need to adopt new approaches in their management style to reduce organizational conflicts and increase efficiency and productivity in the workplace. The management needs to create a forum for communication with the staff. The meetings will create room for understanding the skills of each member of staff, match task allocation based on the skills, explain to staff the established organizational systems, and reach an agreement on delivery timelines. This will lead to staff having a feeling of involvement in setting their performance targets hence increasing the organizational productivity (Fitriasari, & Wulansari, 2020). Further, the management will need to identify the missing skills and knowledge gap and take the staff for career development trainings and programs to support their performance using the established organization systems. This has the potential of increasing the efficiency of the organization leading to the attainment of the set targets among members of staff daily. The management of the company need also to set agreeable targets with the staffs and set the appraisal systems to make every staff member to self-appraise themselves against set metric with reward assured for top performers.
In conclusion, conflicts in any organization is a recipe for reduced productivity and efficiency. This results in an organization losing its talented and loyal staff to competitors. However, through better communication channels these effects can be avoided since satisfied staff become the spirit and soul of the organization.
References
Fitriasari, A., & Wulansari, P. (2020). The Effect of Competence and Work Discipline on Work Productivity of Employee. Almana: Jurnal Management dan Bisnis, 4(1), 79-86.
Kumar, S., Duhan, M., & Haleem, A. (2020). Factors to Enhance Productivity: Defining Sustainable Productivity.
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