Relevance of Effective Communication Skills in the Workspace
Organizations today operate in a globalized environment that is characterized by frequent, if not constant, changes in domains such as economy, technology, political climate, and consumer demographics. Because of this, managers and employees alike must always ensure that they possess relevant skills to be able to function effectively and deliver in this highly dynamic workplace. Peart (2019) argues that much as hard skills specific to the industry in which one operates are important, soft skills are critical to success in the modern workspace. The author identifies skills such as learnability, resilience, agility, collaboration, creativity, empathy, and communication as some of the relevant soft skills in the contemporary workplace. Without doubt, all these skills are vital in the workplace. However, it may be argued that unless one understands the art of communicating effectively, his/her creativity, for example, will be of little benefit. Similarly, collaboration cannot be achieved within a team if members are not good listeners, which is an element of effective communication. For these reasons, the position taken in this essay is that effective communication should be a relevant skill within the workspace, especially in business organizations where multiple stakeholders with divergent interests and needs are involved.
The relevance of effective communication skills in the workplace may be illustrated using three key concepts: verbal/written communication, non-verbal communication, and the notion of cross-cultural work settings. Whether a message is written or passed verbally, it must be well articulated in a manner that persuades or convinces the intended recipient. Equally important, being a keen listener and paying attention to the unspoken reactions/responses from colleagues is crucial in a team. At the same time, the concept of cross-cultural settings illustrates why effective communication is a relevant skill in the workplace. Effective communicators are those who acknowledge and respect cultural diversity and recognize that to some people, certain words or body language could be offensive.
The relevance of effective communication skills is a helpful subject of discussion to every member of an organization. Managers need to understand this to not only learn how to interact productively with their subordinates but also to guide them in developing training programs for employees. Nonetheless, some managers may feel that a learning culture should be prioritized over communication skills. Employees equally find this topic helpful because it helps them to become better communicators as they relate with one another and serve customers.
The major goal of this essay is to educate managers, supervisors and employees on what they can do to make the workplace more productive and enjoyable. By highlighting the value of effective communication skills, the essay teaches that organizational performance can greatly be improved through the simple idea of communicating properly. By extension, the essay is useful to jobseekers because they get to know the skills they need to build in order to enhance their employability.
Communication and Interpersonal Skills in Social Work by Juliet Koprowska is a valuable resource supporting the thesis that effective communication should be a relevant skill within the workspace. Although the book explores the topic of communication within the context of social work, it outlines several key elements of communication that help to reinforce the thesis that effective communication should be a relevant skill within the workspace. Handbook of Research on Computer Meditated Communication is another useful resource that reinforces the argument by outlining why communication is vital in the 21st century workplace. A third useful resource is Peterson Technology Partners’ article “5 skills needed to be successful in today’s workforce”, which identifies communication as the most important skill for success in today’s workplace.
As mentioned earlier, three key points about the topic are the concepts of verbal/written communication, non-verbal communication, and cross-cultural work settings. The first two points are well captured by Peterson Technology Partners (2020) through the observation that communication entails not only talking but also listening. The aspect of cultural competence in communication is addressed by Koprowksa (2008, p.6), who states that “communication is context-related [and takes place] in a larger world”. The author also notes that as long as people are in a situation where they relate with each other, communication must always take place. These observations underscore the relevance of effective communication skills in the workspace.
The claim that communication does not always take place verbally has adequate supporting evidence. There is plenty of literature showing that non-verbal cues such as body language and facial expression convey strong messages, sometimes more than what is said. The need for individuals to better their communication skills is also supported by evidence, reference being made to the increasing popularity of teamwork in organizations
References
Kelsey, S., & St, A. K. (2008). Handbook of research on computer mediated communication. Information Science Reference.
Koprowska, J. (2020). Communication and interpersonal skills in social work. Sage.
Peart, N. (2019). The 12 most important skills you need to succeed at work. Forbes. www.forbes.com/sites/nataliapeart/2019/09/10/the-12-most-important-skills-you-need-to-succeed-at-work/
Peterson Technology Partners. (2020). 5 skills needed to be successful in today’s workforce. https://www.ptechpartners.com/2020/12/07/skills-todays-workforce/
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