Annotated Sources

Annotated Sources

Koprowska, J. (2020). Communication and interpersonal skills in social work. SAGE.

It seems this source is arguing that communication is inevitable and invaluable in the workplace, hence the need for individuals to acquire effective communication skills. This source is using the following evidence to support the argument: by virtue of workplaces being characterized by interactions between individuals, communication is a naturally occurring phenomenon, making effective communication skills essential in all social situations.

Personally, I believe the source us doing a good job of supporting its arguments because it provides a very comprehensive introduction that clearly outlines the inevitability and value of communication in social settings, workplaces included. I think this source will be very helpful in supporting my argument because even though it focuses on social work settings and the role that communication plays, the introduction depicts an excellent summary/picture of why every member of an organization must invest in acquiring effective skills of communication.

Peart, N. (2019). The 12 most important skills you need to succeed at work. Forbes. www.forbes.com/sites/nataliapeart/2019/09/10/the-12-most-important-skills-you-need-to-succeed-at-work/

This source seems to argue that there are a number of skills essential to success in the workplace, one of them being effective communication. The author uses the concepts of verbal communication and written communication to support her argument, stating that excellent communicators are those that can convey ideas in a persuasive way and do so with speed and accuracy. Nonetheless, this source seems to suggest that effective communication is not the only important skill in the workplace; other competencies such as learnability, collaboration, and creativity are equally important. For this reason, the author seems to counter the claim that effective communication skills are the most relevant in workspaces. In my view, this source is doing a good job of supporting its arguments because each of the 12 skills outlined by the author is accompanied by a concise description. I consider it a helpful reinforcement to my argument because it breaks down communication into two essential components, thus illustrating why communication is an invaluable concept.

Boissy, A., Windover, A. K., Bokar, D., Karafa, M., Neuendorf, K., Frankel, R. M., … & Rothberg, M. B. (2016). Communication skills training for physicians improves patient satisfaction. Journal of General Internal Medicine31(7), 755-761.

Boissy et al. (2016) are arguing that good communication skills are essential in healthcare. The authors support their argument using findings from an observational research, which showed that physicians who are adequately skilled in communication deliver satisfactory service to patients. Precisely, the source offers evidence that effective communication skills among physicians enhance patient satisfaction. To me, this source offers credible supporting evidence for its arguments because it is based on primary data. The authors tested their hypothesis in a real work setting and established the hypothesis to be true. Because of this, I consider this source to be highly helpful in supporting my argument as it contains evidence that has been tested and proven.

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